Privacy Policy

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At The Umrah Packages, we respect your privacy and are committed to protecting the personal information you share with us. This privacy policy explains how we collect, use, and protect your information when you visit our website https://theumrahpackage.co.uk/ or use our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information in various ways when you interact with our website. This may include:

Personal Identifiable Information (PII): When you book a package, sign up for our newsletter, or contact us for inquiries, we may collect personal details such as your name, email address, phone number, passport information, and payment details.
Non-Personal Information: We may collect non-personal information like IP addresses, browser types, and device information to improve the functionality of our website and enhance user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your bookings: We use your personal information to process your Umrah or Hajj package bookings, manage payments, and send booking confirmations and updates.
To communicate with you: We may use your contact information to send you updates, promotions, and other relevant communications related to our services.
To improve our services: We use non-personal information to analyze website traffic, improve the functionality of our site, and enhance user experience.
For legal compliance: We may use your information to comply with applicable laws and regulations, such as providing the necessary documentation for visa applications.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures to protect your data, including:

Encryption: We use industry-standard encryption to safeguard your payment information during transmission.
Access Control: We restrict access to your personal information to authorized personnel only.
Regular Audits: We conduct regular security audits to ensure that our systems remain secure.

However, no method of data transmission over the internet is 100% secure, and while we strive to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We may share your personal information with trusted third-party service providers who assist us with services such as payment processing, booking confirmations, and transportation arrangements for your Umrah or Hajj trip.
Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to a subpoena, court order, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These technologies help us remember your preferences and analyze usage patterns. You can disable cookies in your browser settings, but please note that some features of the website may not function properly without them.

6. Your Rights

You have the right to:

Access your information: You can request a copy of the personal information we hold about you.
Correct your information: If your personal information is inaccurate or incomplete, you can request to update or correct it.
Delete your information: You can request that we delete your personal information, subject to certain legal obligations.
Opt-out of communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the emails we send.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We reserve the right to update or change this privacy policy at any time. Any changes will be posted on this page with the updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.